1. Introduction
CV. Mainankayu.com ("Mainan Kayu", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information you provide when using our services.
2. Data We Collect
We collect the following data when you contact or interact with us: • Full name and company name • Email address • Phone number / WhatsApp • Inquiries and messages submitted through our contact form or WhatsApp • Technical data: IP address, browser type, and pages visited (through server logs)
3. How We Use Your Data
Your data is used to: • Respond to quotation requests, inquiries, and business questions • Send relevant product information, promotions, or updates (with your consent only) • Process orders and manage transactions • Improve service quality and website user experience We do not sell, rent, or share your personal data with third parties for commercial purposes.
4. Legal Basis for Processing
Our data processing is based on: • Contract performance / pre-contractual steps (for order processing) • Legitimate business interests (for inquiry follow-ups) • Your consent (for marketing communications) We operate in compliance with Indonesian Personal Data Protection Law (UU PDP).
5. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. All communications through our website use SSL/TLS encryption.
6. Data Retention
Your personal data is retained for as long as necessary for the purposes described in this policy, or as required by applicable law. Business transaction data is retained for a minimum of 5 years in accordance with Indonesian tax regulations.
7. Third-Party Services
Our website uses the following third-party services that may process your data: • Google Fonts — for typography (may transmit your IP to Google servers) • Cloudflare — for website security and performance • WhatsApp Business — for direct communication Use of these services is subject to each provider's privacy policy.
8. Cookies
Our website uses technical cookies necessary for basic website functionality. We do not use tracking cookies for advertising purposes. You can manage cookie preferences through your browser settings.
9. Your Rights
You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal obligations) • Withdraw consent for marketing communications at any time • Object to certain types of data processing To exercise these rights, please contact us using the details below.
10. Policy Changes
We may update this privacy policy from time to time. Material changes will be communicated through this page by updating the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
Questions, requests, or complaints regarding privacy can be directed to: Email: [email protected] WhatsApp: +6281776860127 Address: Serpong, South Tangerang, Banten — Indonesia We will respond within 5 business days.